Privacy policy

Privacy policy

Your data in safe hands

This page provides all the information about the data that we collect when you use our website. Here you also find out why we collect the data and what your user rights are.

Dutch Toys Group BV ensures that the personal information we get is handled confidentially. We will only use your data if you have given us permission to do so and these will be strictly  available to third parties with whom we have an agreement. Examples of these are our transportation and technical partners.

Which personal data do we process?

Dutch Toys Group BV processes your personal data because you use our services and/or because you have provided these data to us. Below is an overview of the personal data that we are allowed to process:

  • Processing your order.
  • Operation of our websites.
  • Optimizing our websites.
  • Showing advertisements and sending emails.
  • Collecting reviews.

When you send us an e-mail or another message, we can store these. If you participate in a drive or quiz, we use the data provided only for carrying out the drive, for announcing the winner and for measuring the response to our marketing actions.

Processing your order

When you place an order, your personal data will be stored for an indefinite period of time. We need your personal data for processing your order, so we can deliver it and inform you by email or phone about the progress of your order. The data we collect are your first and surname, gender, phone number, email address and (delivery) address.

Our technical partner (Dicode), administrative software (Exact), payment provider (Buckaroo), our customer service platform (Robin) and our transporters (DPD and Dachser) have access to this data, but only use these at our request in case of possible technical problems.

Shortly after you have placed your order you will receive service oriented emails from us, so that you can share your experience regarding our company and our outdoor toys in a review and stay informed about the status of your order. These emails are part of our sales agreement and will be sent with the help of Flowmailer.

We store your data not longer than necessary for the purpose for which they were received or otherwise, maximum for two (2) years. If you will unsubscribe to mails, you will be put on a unsubscribe list and you will no longer receive mails. If you are a customer, the invoices including your data will be handled within a storage period according to the legal obligations. The aforementioned period shall be valid, unless additional legal obligations oblige us to store the data and/or keep these available for a longer period.

Operation of our websites

Dutch Toys Group BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. Dutch Toys Group BV uses cookies that have only a technical functionality. These cookies ensure that the website functions properly and that your preferred settings are remembered, for example.

During your first visit to our website, you are initially informed about these cookies and asked for permission to place them. You can unsubscribe to cookies by setting your Internet browser in such a manner that it no longer stores cookies. Furthermore, you can also remove all previously stored information via the settings of your browser.

Optimizing our websites

In order to make your visit to our website a pleasant experience, we constantly strive to optimize our website and show you personal content. This is based on your cookies, surfing behaviour and location data. These data are linked to a personal ID and are only shared with third parties (Google Analytics and Datartics) to carry out agreements we made with them and with you or to meet a legal obligation.

We enter a processing contract with companies that we commission to process your data to ensure the same level of security and confidentiality of your data. We store your data not longer than necessary for the purpose for which they were received or otherwise, maximum for two (2) years. Dutch Toys Group BV remains responsible for these processes.

Show advertisements and sending emails

We would really like you to buy EXIT outdoor toys and this is why we sometimes show you advertisements. To show you relevant ads, we collect data about your browsing behaviour on the website. This data is then linked to a unique ID and shared with advertising platforms (Google, Bing and Facebook).

On our website you can register for the newsletter and a customer survey. In addition, you can receive emails from us which include products, blogs or other information relating to a previously placed order. All these emails are provided with a profile-change form and an unsubscribe form, so you can always change your information or unsubscribe. To send these emails and to have them properly delivered to you, we share your data with third parties (Spotler and Flowmailer).

We enter a processing contract with companies that we commission to process your data to ensure the same level of security and confidentiality of your data. We store your data not longer than necessary for the purpose for which they were received or otherwise, maximum for two (2) years. Dutch Toys Group BV remains responsible for these processes.

Collecting reviews

When you have placed an order on our website we will send you an email with a request to share your experience concerning the product and the webshop. To be able to show our Trusted Shops hallmark, any collected assessments and the product offer of Trusted Shops after an order, the Trusted Shops Trust-badge is integrated in this website.

If a Trust-badge is requested, the web server will automatically store a server log file in which your request is documented including – for example- your IP address, the date and time of the request, the quantity of data that was sent and the name of the Internet provider (access data). These access data are not processed and are overwritten automatically ultimately seven (7) days after your last request. Other person-related data is only forwarded to Trusted Shops, if you have opted to use the Trusted Shops products after placing an order or you are already registered for its use. In that case, the contract between you and Trusted Shops shall apply.

Exceptional and/or sensitive personal data that we process

Our website is not intended to collect data about website users who are younger than 16, unless their parents or guardian have given us permission. However, we cannot check whether a visitor is older than 16. Therefore, we advise parents to get involved in the online activities of their children in order to prevent that we collect data about children without parental permission. If you suspect that we have collected personal data about a minor without parental permission, please contact us via info@exittoys.com and we will remove this information.

How do we secure your personal data?

We have taken appropriate measures to secure the personal data against loss or other forms of illegal processing: All your personal data is stored in secure servers in the Netherlands. All your personal data will be sent via a secure SSL connection; you can recognise this by noticing ‘https’ in the address bar and the padlock. All employees of Dutch Toys Group BV who have access to the personal data are trained to deal carefully with your personal data. If you have the impression that your data is not secured properly or you have indications of misuse, please contact our Customer Service immediately or write to info@exittoys.com.

Perusing, adjusting or removing the data

You have the right to peruse, correct or remove your personal data. In addition, you have the right to revoke any permission for detail processing or to object to the processing of your personal data by Dutch Toys Group BV and you have the right to data portability. This means that you can request from us to send you or another organisation that you mention the personal data we have in a computer file. You can send a request for perusal, correction, removal, data portability of your personal data, or a request for revoking your permission(s) or objection to the processing of your personal data to info@exittoys.com.

To ensure that it is you who has requested perusal, we ask you to include a copy of your ID card in the request. Do black out your passport photo, the machine readable zone (MRZ / the strip including numbers at the bottom of the passport), the passport number and the Citizen Service Number (Dutch: BSN) to protect your privacy. We will respond to your request as soon as possible but ultimately within four (4) weeks. In addition, Dutch Toys Group BV wants to point out that you have the possibility to submit a complaint to the national supervisor, the Dutch Data Protection Authority.

Additional questions?

All these data are safe and secure and will not be used for purposes other than we have mentioned above. Do you not want us to store your data? Are you curious about which data of yours we have stored? Or do you have additional questions concerning our privacy statement? Please let us know. You can reach us at +31 314 - 796 020 or send us an email to info@exittoys.com. Would you rather chat with us? We will be ready to chat with you on our website.


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