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Common questions about outdoor toys

Pool heat pump

Which heat pump is suitable for my EXIT pool?

The number of litres of water in your pool determines which heat pump you need. EXIT Toys has a heat pump for pools up to 10,000 litres of water, a heat pump for pools up to 15,000 litres of water and a heat pump for pools up to 22,000 litres of water. The water capacity of your EXIT pool can be found on the packaging and under the product on our website. The heat pumps from EXIT Toys are suitable for filter pumps of 300 gal / h.

My heat pump gives an error message, what can I do?

Malfunctions of the heat pump are often the result of an insufficient water flow. Check the filter of your filter pump (both for a cartridge filter pump and a sand filter pump) and clean or replace it if necessary. Especially when using extra accessories such as a salt system, it’s important to regularly check and replace the filter.

How much energy does an EXIT Toys heat pump consume?

With heat pumps from EXIT Toys and an outside temperature of 26 degrees, the COP (Coefficient of Performance) can be as high as 6,5. This means that when 1 kWh of electricity goes into the pump, 6,5 kWh of heat enters the pool. This means a heat gain of 5,5 kWh! How high the COP is, differs per pump. The higher the COP of the pump, the more favourable the consumption. How much energy your heat pump uses exactly depends on many factors, such as the ambient temperature, the amount of swimming water, the amount of sun and wind, whether the pool is in a wooded area and whether the pool is covered after use.

Help, my heat pump is freezing! What can I do?

At the back of an EXIT Toys heat pump there’s a heat exchanger, through which refrigerant flows. Is this frozen and does the pump display "Error107"? No worries! This is a sign that your pump is working hard. EXIT's tip: turn the back of the pump towards the sun. This way you give the pump a helping hand and your swimming water will be up to temperature in no time!


My heat pump loses water. Is this normal?

Yes, this is condensation water from the outside air. This doesn’t mean that the hose or the heat pump is leaking.

Condensation water is coming out of the swimming pool heat pump. How much water is normal?

It is normal for condensation to come out of the heat pump, this can be a puddle. The colder it is outside, the more condensation the heat pump loses. This is because the pump has to work harder; the coolant freezes, and condensation comes off of it as well. When you place the heat pump in a shed or garden house, there will be more condensation too.