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Common questions about outdoor toys

Pool heat pump

Why should I purchase a heat pump?

With an EXIT swimming pool heat pump you can heat up the water of your swimming pool to no less than 40 degrees! And that means you can enjoy your swimming pool much earlier, for example in the spring, when the water is not that warm (yet). With a heat pump you can also prolong the swimming season and have a lot of fun in the pool during late season.

A heat pump already works when the outdoor temperature reaches 10° Celsius or higher. At night, the temperature must be higher than 10 degrees too. Is it colder than 10 degrees than the water is not heated, and the swimming water will cool off. Of course in this case it will take longer to heat the water again.

The heat pump turns the outdoor air into warmth. The warmer the outdoor temperature, the more efficiently your swimming water is heated up. Once the water reaches the desired temperature, the pump will switch off. Is the water temperature cooling off? Then the heat pump will automatically switch on again.

Read more about the working action of heat pumps in our blog. Here you can also see which heat pump fits your EXIT swimming pool best.

Which heat pump is suitable for my EXIT pool?

The number of litres of water in your pool determines which heat pump you need. EXIT Toys has a heat pump for pools up to 10,000 litres of water, a heat pump for pools up to 15,000 litres of water and a heat pump for pools up to 22,000 litres of water. The water capacity of your EXIT pool can be found on the packaging and under the product on our website. The heat pumps from EXIT Toys are suitable for filter pumps of 300 gal / h.

My heat pump gives an error message, what can I do?

Malfunctions of the heat pump are often the result of an insufficient water flow. Check the filter of your filter pump (both for a cartridge filter pump and a sand filter pump) and clean or replace it if necessary. Especially when using extra accessories such as a salt system, it’s important to regularly check and replace the filter.

How much energy does an EXIT Toys heat pump consume?

With heat pumps from EXIT Toys and an outside temperature of 26 degrees, the COP (Coefficient of Performance) can be as high as 6,5. This means that when 1 kWh of electricity goes into the pump, 6,5 kWh of heat enters the pool. This means a heat gain of 5,5 kWh! How high the COP is, differs per pump. The higher the COP of the pump, the more favourable the consumption. How much energy your heat pump uses exactly depends on many factors, such as the ambient temperature, the amount of swimming water, the amount of sun and wind, whether the pool is in a wooded area and whether the pool is covered after use.

Help, my heat pump is freezing! What can I do?

At the back of an EXIT Toys heat pump there’s a heat exchanger, through which refrigerant flows. Is this frozen and does the pump display "Error107"? No worries! This is a sign that your pump is working hard. EXIT's tip: turn the back of the pump towards the sun. This way you give the pump a helping hand and your swimming water will be up to temperature in no time!


My heat pump loses water. Is this normal?

Yes, this is condensation water from the outside air. This doesn’t mean that the hose or the heat pump is leaking.

My heat pump makes quite a bit of noise. How can I fix this?

You're probably hearing the blowing of the fan of the heat pump. Very annoying, but unfortunately there's not much you can do about it. Turning the pump so the noise goes the other way might help a bit. Check whether the heat pump is placed on a flat surface. Because if this isn't the case, the pump can start to vibrate. In this case, move the pump to a more even surface.

Condensation water is coming out of the swimming pool heat pump. How much water is normal?

It is normal for condensation to come out of the heat pump, this can be a puddle. The colder it is outside, the more condensation the heat pump loses. This is because the pump has to work harder; the coolant freezes, and condensation comes off of it as well. When you place the heat pump in a shed or garden house, there will be more condensation too.