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Common questions about outdoor toys

General

How can I file a complaint at EXIT Toys?

In our EXIT Service Portal you can arrange everything regarding your order. You can see which EXIT products you've purchased, register a return shipment, and also easily file a complaint. Our customer service will inform you about the further processing of your complaint within 48 hours. Read more about filing a complaint here.

How can I register a return shipment at EXIT Toys?

In our EXIT Service Portal you can arrange everything regarding your order. You can see which EXIT products you've purchased, file a complaint, and also easily register a return shipment. Our customer service will inform you about the further processing of your return shipment within 48 hours. Read more about registering a return shipment here.

Will there be any return charges?

The return costs for parcel shipments are € 9.95 and for pallet shipments € 19.95. This will depend on the size and weight of the return shipment. At EXIT Toys we like to do our part when it comes to a better living environment. One of our sustainability goals is therefore to ensure that all EXIT product transportation is kept to a minimum. By charging for returns, we hope to reduce the number of returns. This way, we collectively make a positive contribution to the environment.

Can I view the EXIT Toys products in a showroom?

Regretfully, we don't know which of our dealers have locations that accommodate visitors and which products are shown in those locations. For more information, you can contact your local EXIT dealer.

What are the warranty periods of your products?

The product specifications on our website state the warranty periods of our products. This differs per product and if applicable, per product part.

If a product does not meet your expectations and you want to return it, you can do so up to 21 days after purchase. You will find more information about returns in our return policy.