How can I file a complaint at EXIT Toys?
In our EXIT Service Portal you can arrange everything regarding your order. You can see which EXIT products you've purchased, register a return shipment and also easily file a complaint. Our customer service will inform you about the further processing within 48 hours. Read here more about filing a complaint.
How can I register a return with EXIT Toys?
In our EXIT Service Portal you can arrange everything regarding your order. You can see which EXIT products you've purchased, file a complaint and also easily register a return shipment. Our customer service will inform you about the further processing within 48 hours. Read here more about registering a return shipment.
Are return costs charged?
The return costs are €9.95 for parcel shipments and €19.95 for pallet shipments. This depends on the size and weight of the return shipment. As EXIT Toys, we're happy to do our part when it comes to a better living environment. One of our sustainability goals is that every EXIT product makes as few transport movements as possible. By charging costs for return shipments, we hope to reduce the number of returns. This way we together make a positive contribution to the environment.
Can I view the products of EXIT Toys in a showroom?
Unfortunately, we don't have a showroom or physical location. On our website we have a wide range of images, videos, product specifications and texts: this gives you a good picture of our outdoor toys. Still have a question? Check our frequently asked questions with answers or contact our customer service for extensive advice!
What are the warranty periods of your products?
The product specifications on our website list the warranty periods of the products. This differs per product and, if applicable, per product part.
Does a product not meet your expectations and do you want to return it? This is possible up to 21 days after purchase. More information about returns can be found in our return policy.
My product is damaged, what should I do?
Was your package damaged during shipping, or does the defect fall within the warranty period? Report a service and warranty request in our EXIT Service Portal. This way we immediately have all the right information on hand to help you properly.
Is your product damaged outside the warranty period? Find new parts for your product easily in the EXIT Service Portal. You can also find the parts on our website on the product page of your ordered product or on our handy parts page. You can easily order the parts yourself in our webshop and your outdoor toy will be as good as new in no time!
My order isn't complete, what should I do?
It's possible that your order consists of several boxes and that these aren't delivered at the same time by the parcel carrier. You can track your order in the EXIT Service Portal. This lets you easily see whether any packages are still on their way to you!
Have all packages been delivered to you according to the tracking, but are you still missing parts of your outdoor toy? Report a service and warranty request in the EXIT Service Portal and we'll make sure the missing parts are delivered to you as soon as possible.
I have an advice or product question, where do I ask it?
