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It is peak season and we experience an extreme amount of orders, so your delivery may be delayed. We apologize for the inconvenience!

Common questions about outdoor toys
Trampolines
Ordering the trampoline
Which trampoline is best suited for me?

We are pleased to help you make the right choice so that the trampoline that you buy will give you years of pleasure. Use our trampoline selection help, follow the steps and discover which trampoline meets all your wishes!

I see there are different sizes in trampolines, can you explain why?

The trampoline has standard measurements (for example ø 305cm and ø 366cm) and also a maximum size and a jump surface. The maximum size is the size you need to take into account when you want to know if the trampoline fits in your garden. The jump surface is the space left on the jump mat after the springs have been covered by the padding. So, that is the part you can use to jump on.

Can I also order separate padding for my trampoline?

Yes, we have spare parts available for all our outdoor play equipment. Be aware though that when buying new padding, it is important to choose the correct trampoline series and size. Can’t find the spare part that you need? Let us know and we will be please to help you order the right part.

Note: EXIT paddings are only suitable for EXIT trampolines, not for trampolines of other brands.

How do I measure the length of my trampoline springs?

You can measure the trampoline spring with a measuring tape or rod. Detach the spring from the trampoline and measure the total length of the spring from the outside of the hook.

Placing the trampoline
How much space do I have to keep free around the trampoline?

For all trampolines, we recommend keeping a space of two metres free around the trampoline. That prevents children from accidentally knocking against walls, hedges, fences or other objects when they bounce on the trampoline.

Can I dig in my trampoline on legs?

No, you cannot dig in a trampoline on legs, because the frame is not the same as a ground trampoline. The legs of the ground trampoline are shorter and the padding has a ventilation system, so that the air can escape underneath the trampoline while it is being jumped on. Read more about the differences between the ground trampolines and the trampolines on legs in our blog.

Can I turn my ground trampoline into a trampoline on legs?

No, the frame of the inground or ground level trampoline is not suitable for turning into a trampoline on legs. Read about the differences between inground trampolines and trampolines on legs in our blog.

Assembling the trampoline
In a rectangular trampoline, can I turn the safety net so that the entrance is at a different location?

No, that is not possible. The fixing holes of the safety net and the cover are made in such a manner that the safety net can fit the padding in only one way.

Maintaining the trampoline
How can I determine that my trampoline is safe?

To ensure the safety of the trampoline it is important to regularly check the trampoline for any damaged or loose parts, so that you can replace them on time. Consider the following items:

  • Jump mat: is the jump mat still taut?
  • Frame: are all tubes firmly connected and are the frame connectors still positioned where they belong?
  • Jump springs: are the springs still tensed and are they undamaged?
  • Padding: are the springs still completely covered by the padding and is the foot protection system still mounted correctly?
How do I clean my trampoline?

Depending on how dirty your trampoline has become, you can use a dry cloth or a damp cloth with cold to lukewarm water. Do not clean the trampoline with hot water, cleaning agents or other solvents.

The padding of my trampoline sucks up water. Why is that?

The foam in the padding of EXIT trampolines needs to be breathable to prevent moulds from growing in it. The padding has therefore got ventilation holes which not only let in the water, but also ensure that it evaporates again. At the bottom there are tiny holes to get rid of the excess water.

Why does the EXIT trampoline cover have holes?

Our trampoline covers protect the trampoline against weather influences, such as rain, snow, ice, UV rays and against dirt, such as leaves from trees. But what is the purpose of the holes in the cover? These holes ensure good drainage, preventing accumulation of water or snow on the trampoline.

Can my trampoline remain outside during the winter?

Yes! You don’t need to dismantle the EXIT trampoline completely in the autumn. However, because during the winter you will be using the trampoline less often or not at all, we advice you to store the padding and the safety net. In addition, you can cover the frame, springs and jump mat with a trampoline cover for optimal preservation of the trampoline.

Watch out in case of rain or snow!

Lengthy periods of rain or snow will weigh down on the jump mat, which could slacken the springs. In the long run, this will deteriorate the bouncing quality of the trampoline. To prevent this as much as possible, our covers have drain holes that ensure the outflow of water. However, when large quantities of rain or snow accumulate on cover, the holes might freeze or get clogged, forming a puddle on the trampoline. Keep this in mind and remove standing water/snow from the trampoline immediately.

EXIT tip: Do you have a safety net that you store during the winter? Use covering caps (included in the package) to cover the openings created when removing the safety net poles. That prevents dirt from getting into the trampoline.

Is my trampoline wind or storm resistant?

In principle, the trampoline can take some wind gusts. However, if fierce winds or a storm is expected, it is wise to take measures. 

If the wind is fierce, we advise you to anchor the trampoline to the ground. For trampolines on feet, we have a special EXIT trampoline anchoring set. If you expect a very serious storm, we advise you to store the trampoline. 

In case of very fierce winds or a storm, we advise you to store our in-the-ground or ground-level trampolines or to fasten them using lashing straps.

Trampoline and robot mower
Do robotic mowers and trampolines go together?

Yes, for trampolines on legs this is perfectly possible with a EXIT robot mower stop. Do you have an EXIT Elegant trampoline? Then order the robotic mower stop for Elegant trampolines. You can also place wooden boards around the trampoline or stretch perimeter wire around it. This prevents the robotic mower from ending up underneath the trampoline. With the robotic mower stops from EXIT Toys, the robotic mower can mow closer to the trampoline than with planks or perimeter wire

Are EXIT Elegant trampolines and my robotic mower compatible?

Yes, EXIT Toys has a robot mower stop especially for Elegant trampolines. With this robotic mower stop, the L-shaped legs of the trampoline are not overlooked. Do you have another EXIT trampoline? Then you can use the robot-mower stop M or the robot-mower-stop-L depending on the distance between the W-legs.