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Frequently asked questions
Which trampoline is best suited for me?

We are pleased to help you make the right choice so that the trampoline that you buy will give you years of pleasure. Use our trampoline selection help, follow the steps and discover which trampoline meets all your wishes!

Can my trampoline remain outside during the winter?

Yes! You don’t need to dismantle the EXIT trampoline completely in the autumn. However, because during the winter you will be using the trampoline less often or not at all, we advice you to store the padding and the safety net. In addition, you can cover the frame, springs and jump mat with a trampoline cover for optimal preservation of the trampoline.

Watch out in case of rain or snow!

Lengthy periods of rain or snow will weigh down on the jump mat, which could slacken the springs. In the long run, this will deteriorate the bouncing quality of the trampoline. To prevent this as much as possible, our covers have drain holes that ensure the outflow of water. However, when large quantities of rain or snow accumulate on cover, the holes might freeze or get clogged, forming a puddle on the trampoline. Keep this in mind and remove standing water/snow from the trampoline immediately.

EXIT tip: Do you have a safety net that you store during the winter? Use covering caps (included in the package) to cover the openings created when removing the safety net poles. That prevents dirt from getting into the trampoline.

How do I clean my trampoline?

Depending on how dirty your trampoline has become, you can use a dry cloth or a damp cloth with cold to lukewarm water. Do not clean the trampoline with hot water, cleaning agents or other solvents.

Why does the EXIT trampoline cover have holes?

Our trampoline covers protect the trampoline against weather influences, such as rain, snow, ice, UV rays and against dirt, such as leaves from trees. But what is the purpose of the holes in the cover? These holes ensure good drainage, preventing accumulation of water or snow on the trampoline.

How can I determine that my trampoline is safe?

To ensure the safety of the trampoline it is important to regularly check the trampoline for any damaged or loose parts, so that you can replace them on time. Consider the following items:

  • Jump mat: is the jump mat still taut?
  • Frame: are all tubes firmly connected and are the frame connectors still positioned where they belong?
  • Jump springs: are the springs still tensed and are they undamaged?
  • Padding: are the springs still completely covered by the padding and is the foot protection system still mounted correctly?
How much space do I have to keep free around the trampoline?

For all trampolines, we recommend keeping a space of two metres free around the trampoline. That prevents children from accidentally knocking against walls, hedges, fences or other objects when they bounce on the trampoline.

In a rectangular trampoline, can I turn the safety net so that the entrance is at a different location?

No, that is not possible. The fixing holes of the safety net and the cover are made in such a manner that the safety net can fit the padding in only one way.

Is my trampoline wind or storm resistant?

In principle, the trampoline can take some wind gusts. However, if fierce winds or a storm is expected, it is wise to take measures. 

If the wind is fierce, we advise you to anchor the trampoline to the ground. For trampolines on feet, we have a special EXIT trampoline anchoring set. If you expect a very serious storm, we advise you to store the trampoline. 

In case of very fierce winds or a storm, we advise you to store our in-the-ground or ground-level trampolines or to fasten them using lashing straps.

Can a robotic lawn mower and a trampoline ‘get along' in a garden?

Yes, if you take proper measures, a robotic lawn mower can operate in a garden with a trampoline. Lay down wooden boards or span a perimeter cord around the trampoline. That way, a robotic lawn mower can neither get under a trampoline on poles and nor drive over an in-ground trampoline.

Can I have an Elegant trampoline and use my robotic lawn mower at the same time?

The Elegant trampoline has a 25-cm high ring at the bottom side of the frame. It depends on the height of the robotic lawn mower whether it can fit under the Elegant trampoline.

It is better not to enable robotic lawn mower to run under the trampoline. That way it cannot damage the trampoline and it does not pose any risks when people are bouncing on the trampoline. So how do you keep the lawn mower away?  Lay down wooden boards or span a perimeter cord around the trampoline. That way, the robotic lawn mower can never get under a trampoline on poles nor drive over a dug-in trampoline.

Can I also order separate padding for my trampoline?

Yes, we have spare parts available for all our outdoor play equipment. Be aware though that when buying new padding, it is important to choose the correct trampoline series and size. Can’t find the spare part that you need? Let us know and we will be please to help you order the right part.

Note: EXIT paddings are only suitable for EXIT trampolines, not for trampolines of other brands.