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Common questions about outdoor toys

Water tracks

AquaFlow water track – ordering
For which ages is the EXIT AquaFlow 200/400 water track suitable?

The EXIT AquaFlow water track is designed for children from the age of 3 and has an age recommendation up to around 8 years. We often see that older children and adults also enjoy playing with it. 

Is the AquaFlow 200/400 water track suitable for schools and after-school clubs?

Yes, the AquaFlow water track is perfectly suited for schools, crèches and after-school clubs. It encourages children to discover, build and play together, while stimulating their creativity and cooperation. The water track has been tested as a toy and meets the EN 71 standard, which means it is also suitable for semi-public use. 

An adult must always supervise during play. After use, you can easily store the water track following the steps in the user manual, so it is not used without supervision. 

What is included with the AquaFlow 200 and 400 water tracks?

The user manual contains a complete overview of all parts included in the box. The set consists of the wooden construction, blue liners and a pump with its accompanying parts. With these, you can build and use the water track straight away. Accessories such as toy boats or ping-pong balls are not included, but you can add them yourself for extra play enjoyment.

What are the AquaFlow 200 and 400 water tracks made of?

The EXIT AquaFlow water tracks are made of FSC®-certified cypress wood (FSC 100%, SCS-COC-000652-WH). This type of wood does not splinter and is naturally resistant to weather conditions such as rain, and therefore resistant to wood rot. You do not need to treat an EXIT water track with a wood stain before use. 

AquaFlow water track – placing
Where is the best place to position my AquaFlow 200/400 water track?

Place the water track on a flat, dry surface, at least one metre away from objects such as a tree, fence, garage, house, overhanging branches, washing lines or power cables. Preferably choose a sunny spot so the wood can dry properly after playing and stays in good condition for longer. 

Can I move the AquaFlow 200/400 water track?

Yes, the AquaFlow water track can easily be moved by two people. Only do this when there is no more water in it and detach the channels from the main structure beforehand. 

AquaFlow water track – assembling
Can I convert my AquaFlow water track 200 to the AquaFlow water track 400?

No, unfortunately that is not possible. There are too many parts that differ from each other. We therefore do not offer extension or conversion kits. Consider at the time of purchase whether the AquaFlow water track 200 or 400 is most suitable for your situation.

My water track has a strange smell when opening the package. Why is this?

Cypress wood is known for its distinctive scent. When you have just opened the packaging, this is quite noticeable. Over time the intensity of the smell will decrease once it has been exposed to fresh air. 

What can I do if the water track is not working properly?

First check that all parts are properly connected. Check whether the hose, filter, connectors and pump are firmly secured and without air leaks. Is the water track still not working properly? Then check whether there is a blockage. Rinse the above-mentioned parts thoroughly under the tap. Does the problem persist? Please contact our customer service team. 

AquaFlow water track – maintaining
Help, my AquaFlow 200/400 water track is changing colour. What should I do?

Cypress wood can turn grey over time; this is a natural process due to exposure to sunlight and rain. Do bear in mind that the appearance of the product will change slightly. If you do not want this, use a wood stain that protects the wood against UV light and moisture. 

How do I store my AquaFlow 200/400 water track?

You can also partially disassemble the water track and reassemble it later. Refer to the user manual for this and work carefully to avoid damage. 

Can the AquaFlow 200/400 water track stay outside in winter?

We recommend storing the water track in a dry place after use or during winter. Dry the blue liners thoroughly and make sure there is no more water in the circuit. Allow the wood to ventilate well so it can dry. The product can be partially disassembled for storage. You will find the step-by-step guide in the user manual. 

How can I maintain my AquaFlow 200/400 water track?

Detach the drain, hose and filter and rinse them under the tap to remove dirt. You can clean the blue liners with a cloth and a little mild soap. Avoid scrubbing hard over the printed areas to prevent damage. Should any weather marks appear on the wood, these are best removed with a dry cloth or some mild soa

Can my child also play with both water and sand in the AquaFlow 200/400 water track?

The AquaFlow water track is intended for use with clean tap water. If sand does get into the track, be aware that this can slow down or even block the flow of water. Rinse the track thoroughly after playing to keep the drain clear and the wood in good condition. 

Can I order spare parts for the AquaFlow 200/400 water track?

Yes, you can order spare parts such as the pump, hoses, water containers and sluice mechanisms via the EXIT Toys webshop. This way your water track will keep going for years to come. 

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