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Common questions about outdoor toys

Frame pools

Placing the pool
What is the best kind of surface for my EXIT swimming pool?

You can place EXIT Toys swimming pools on a flat and stable surface like grass or a hardened type of ground. Make sure you clean the surface thoroughly and remove sharp objects before placing the swimming pool on it. In addition to that we also advise using a ground cover.

Can I place my EXIT pool on a sloping surface?

No, we recommend placing the pool on a straight surface. This will ensure the water level will be the same throughout the whole pool and that there won’t be any unnecessary pressure on one side. Are you in doubt as to whether the pool is in the right place? When filling the pool immediately check if the water tilts to one side, if so, we recommend finding another place for the pool.

(Dis)assembling the pool
The corners of my EXIT pool seem to be loose. Is this correct?

Yes, this is correct. In the rectangular pools sized 400 x 200 x 100 cm, 400 x 200 x 122 cm, 540 x 250 x 100 cm and 540 x 250 x 122 cm the corner pieces have a smaller diameter than the tubes in which they are placed. This extra space is necessary because of the pressure the water puts on the liner. By slack in the frame, the water can properly distribute and prevent the liner from tearing.

The long sides of my EXIT pool curve inwards, is this normal?

Yes, a rectangular EXIT swimming pool always bends a few centimetres inwards. With larger pools of 100 or 122 cm in height the pool can bend inwards by about 30 to 40 cm during the filling. Don’t worry, this will correct itself as soon as the pool fills up. Is the pool still bending inwards after the filling? Then there is too little water in the pool and the frame and liner get too little counter pressure. Refill the pool.

Does your EXIT pool have a strong inward curve but less than 100 cm? Then check whether the long tubes are connected to the long sides of the pool and the short tubes to the short sides. Good to know: there is only a small visible difference between these tubes. Check the different lengths in the manual.

Can I leave my EXIT pool outside throughout the whole year?

No, our EXIT swimming pools are only suitable for the warmer seasons of the year, so not for autumn or winter. In our blog you can read all about how to make your pool winter proof.

How can I disassemble my EXIT swimming pool and store it away?

In the blog ‘How can I make my swimming pool winter proof?’ you can read all about disassembling and storing away your EXIT swimming pool.

Can the filter pump be used to empty the swimming pool?

If you have a sand filter pump, you can use it for emptying the pool. With the other EXIT filter pumps this is not possible.

Maintaining the pool
Do I need to put chlorine in my swimming pool water?

To keep the swimming pool water clean, therefore also the pool itself, we do advise to add chlorine to the water. Chlorine disinfects the water and keeps it free of bacteria and mould.

Be sure that you don't add the chlorine tablets directly into the water, but that you use a floating chlorine dispenser. The EXIT chlorine dispenser ensures that the chlorine disperses evenly throughout the pool water. Using the adjustable knob, you can determine how many chlorine tables you release in a given period.

Be careful not to add too much or too little chlorine to the water. Using the EXIT test strips, you can measure the chlorine content and the quality of the swimming pool water. Take measures if the value is too high or too low. If you have doubts about your pool water, then contact a swimming pool expert in your area.

Can I put salt in the swimming pool water instead of chlorine?

Yes, instead of chlorine, you can add salt to the pool water. All EXIT Toys swimming pools, pool domes and canopies can withstand both chlorine and salt. Using a saltwater filter does increase the risk of rust on domes and canopies. Therefore, at the end of each day that the pool is used, clean the frame of the dome and/or canopy with clean tap water. When you buy a salt-water system, make sure that the connections have a diameter of 32 mm.

How do I keep the swimming pool clean?

Keeping your swimming pool and its water clean depends on various factors.

All our EXIT swimming pools are delivered with a filter pump. A filter pump filters the dirt out of the water and that way keeps it clean. Furthermore, add a disinfectant agent, such as chlorine, to the pool water. Chlorine disinfects and keeps the water free of bacteria and mould.

To keep your swimming pool clean, it is also important to maintain the good quality of the pool water. You need to have a good balance between the chlorine content, the pH value and the total alkalinity of the water. With the EXIT test strips, you can test the quality of the water and take measures as soon as these values are too high or too low.

To protect your swimming pool against weather influences and outdoor dirt, we recommend using a swimming pool top cover. A swimming pool ground cover prevents damage and the formation of mould on the underside. View our selection of swimming pool covers.

If dirt nevertheless gets into the pool, you can remove it with the EXIT pool maintenance kit. Use the scoop net to collect the dirt from the water and use the vacuum head to give the swimming pool bottom an intensive cleaning round.

Why is it so important to give the pool water the necessary treatment?

Dirty pool water can have a negative effect on your health and can also damage the pump. By checking the water regularly and by giving it the proper treatment you will prolong the lifespan of the swimming pool so that you can enjoy it longer.

The tubes of my swimming pool frame don't seem to fit. How is this possible?

The tubes of the rectangular swimming pools sized 220 x 150 x 65 cm and 300 x 200 x 65 cm all seem to be equal. Still there is a small difference in length. Therefore, carefully check the length of the tubes. The longer tubes should be placed on the long side of the swimming pools and the short ones fit the short side. You can also see this in the manual.

My swimming pool water is green. What can I do about this?

Algae are often the cause of green swimming pool water. You can take the following steps to get rid of them:

Step 1: Bring the pH-value and the chlorine value up to standard with pH-plus powder, pH-min powder and chlorine tablets. Let them circulate in the water for about 4 hours and check again using the EXIT test strips, which will allow you to easily see if the water has the right pH- and chlorine value.

Step 2: Add a flocculent to the swimming pool water. This ensures that small dirt particles clump together and then sink to the bottom of the pool.

Step 3: Turn off the filter pump for 12 hours.

Stap 4: Suck up the dirt particle lumps with the ‘waste’-stand on your filter pump.

Lots of fun and swimming!

How can I prevent the walls and the bottom of the EXIT swimming pool becoming slippery?

The walls and the bottom of the pool can become quite slippery due to the changing water quality. You can keep track of the water quality by regularly checking the PH-value and testing the chlorine (also read our blog about ‘testing swimming pool water’) and by placing a cover over the pool when it is not in use. Use a soft cloth to wipe the sides of the pool once a week for an extra clean swimming pool.

How can I make sure that the swimming pool water stays warm?

The ideal solution for a higher water temperature is a swimming pool dome. This heats up the pool in a natural way thanks to the heat of the sun and keeps it warm longer. You can also cover the swimming pool with a pool cover. And for even more luxury, we advise the EXIT heat pump.

Can I let animals swim in an EXIT swimming pool?

No, unfortunately our pools are not suitable for pets, like cats and dogs. Their sharp claws and teeth can damage the pool.

The liner of my EXIT pool is leaking, what can I do?

The EXIT swimming pools have been tested many times and are strong enough to take a beating. Yet it can happen that a hole appears in the liner. For this you can use the liner repair kit supplied. This is a repair kit that consists of transparent adhesive strips and a piece of liner. Convenient: the adhesive strips from this set can also be pasted under water, so you can go swimming right away!

How does fixing small holes in the liner work?

  1. Use the transparent adhesive strips and cut it into the desired size.
  2. If the pool is empty: make sure the area around the hole is dry and clean.
  3. Seal the hole with the adhesive strips. For extra strength you can put the hole on the inside and the outside.
  4. Press the adhesive strips well, so they remain firmly in place.

For a long-term solution you can use the liner with the supplied piece of liner. This is how you do this:

  1. Make sure the pool is empty and dry.
  2. Cut the piece of liner into the desired size.
  3. Glue the piece of liner with waterproof soft PCV glue. This can be done both on the inside and outside of the pool.
  4. Let the glue cure properly, see the packaging of the glue.


Does the liner leak at a seam? If so, then please contact our customer service.

Which glue can I use to repair my swimming pool?

To repair your swimming pool apply soft pvc-glue when the liner is completely dry. This is available at all hardware stores. Read the instructions thoroughly before using the glue. Please note hard pvc-glue is absolutely not suitable for repairing your swimming pool.

How can I keep the swimming pool water clean?

In the blog ‘How to keep my swimming pool clean?’ you can read all about the right treatment of the swimming pool. And do you want more information about testing the swimming pool water? The blog ‘testing swimming pool water’ describes how to go about that.

Are EXIT pools phthalate free?

Yes, all our PVC products are free of phthalates.

 

Pool filter pump
Can I buy a swimming pool without a filter pump?

No, we only sell the swimming pools in combination with a filter pump. This way you can be sure that you will always have a suitable filter pump for your swimming pool.

How long should I let my filter pump run?

A filter pump works best if it is left on 24 hours a day, so the water quality remains the same.

Should I turn off my pool filter pump at night?

No, a filter pump works best if it stays on 24/7. This keeps the water moving and prevents the growth of algae and bacteria in the water.

Can the filter pump stay on when we want to take a swim in the pool?

No, when swimming we advise you to turn off the filter pump temporarily. Turn the filter pump back on as soon as you have stopped swimming.

How do I remove the inlet and outlet sieve and insert the plug when I want to change the filter of the filter pump?

When replacing the filter filling of the filter pump, it's important that no more water is running towards the pump. Therefore, remove the inlet and outlet sieve, which you can find on the outside of the pool, in their entirety. Subsequently, place the added plug in the liner. This can be difficult because the liner doesn't leave much space. You can use a bit of Vaseline or warm the liner up with your hands, so the material gets a little more flexible. In addition, you can use a bit of force and press and turn, then we're sure it'll work.

If it's possible you can also lift the filter pump above water level. Then you won't be bothered by leaking and replacing the filter filling will go much smoother.

I can't get the adapters to connect to the inlet and outlet of my pool, what can I do?

The adapter, also called "strainer", sometimes is a bit difficult to insert in the pool wall. This can certainly be the case when the pool liner is cold. Our tip is to turn and push the adapter.

How do I use my EXIT Toys swimming pool sand filter pump?

You can read information about this and about the various functions of the sand filter pump here.

I did not receive the sealing ring of my sand filter pump, is this correct?

The sealing ring of sand filter pumps (in the manual numbered as 395072) is supplied as standard. Contrary to what the manual mentions this ring is not in the box, but already fitted in the edge of the pump.

How does the "backwash" function of my sand filter pump work?

In our blog we explain how the backflow function works.

My sand filter pump is leaking, what can I do?

When your sand filter pump is leaking, follow the steps below:

  1. Check whether the little tab of the cover fits the groove of the pump. You will find this tab on the back of the pump
  2. Check whether the red ring lies correctly in the lid. If the ring is twisted or loose, place it back in the lid in the correct position (see manual).
    It might also occur that the lid was moved a bit during the assembly of the ring. If so, place the lid correctly back on the pump.
  3. Is there filter sand in the pump and are you using the backwash function to clean the sand? Then check whether the turning knob on the top of the cover (backside) is unscrewed during the backwashing. In our blog about the working action of a sand filter pump you can read how this backwash function works. If you're using filter wadding in your sand filter pump, then you cannot use this function!

Have you gone through all the steps but is the pump still leaking? Then it's best to contact our customer service.

Do you also sell filter cartridges?

No, EXIT Toys sells filter wadding which are suitable for sand filter pumps and cartridge filter pumps. The EXIT filter wadding ensure crystal-clear swimming water, are washable at 30°C with a washing bag (without detergent or fabric softener) and last up to three years.

For clean water we recommend washing the filter wadding every two weeks, especially during the summer period. That way you’ll enjoy crystal-clear swimming pool water all summer long. You can read about all the advantages of filter wadding in the here.

 

Do filter wadding fit in my filter pump?

You can use filter wadding for all the EXIT Toys swimming pool filter pumps to clean the water. The filter wadding consists of small fibres which catch even the smallest dirt particles, such as sand and algae. The wadding is also washable and can last up to three years. The EXIT filter wadding for the cartridge filter pumps comes with a layer to prevent the wadding from getting into the pump system.

For clean water we recommend washing the filter wadding every two weeks (without detergent or fabric softener), especially during the summer period. That way you’ll enjoy crystal-clear swimming pool water all summer long.

How much filter wadding do I need in my filter pump?

The entire contents of the box go into a sand filter pump: approximately 30 pieces. For cartridge filter pumps, usually a larger quantity of filter wadding than you need in one go is supplied. Fill the cartridge filter pump to the brim and press the filter wadding lightly. This way 12-13 filter waddings fit in a 300gal/h pump, 13-21 filter waddings fit a 530gal/h pump and 33-37 filter waddings fit a 800gal/h and 1000gal/h pump. The spa pump of EXIT Toys fits about 12 filter waddings.

How does the supplied bottom for filter wadding work?

When using filter wadding in a cartridge filter pump it’s important to use the supplied bottom. This closes off the bottom of the pump. This prevents the filter wadding from entering the pump too far and causing the pump to fail. Place the supplied bottom in the filter pump before installing the filter wadding. You do not need a bottom for a sand filter pump, which already has a filter plate.

How many amps do you need to operate the filter pump?

A filter pump uses between 0.35 and 4.0 amps. The standard current for most household electrical installations is 15 amps.

Is it a problem if the filter pump gets wet by swimming pool water or rain?

No, the EXIT filter pump is protected against light water drizzle. However, when a storm is expected we do advise you to cover up the filter pump temporarily.

I can't get my pool filter wadding to wash out completely, is this okay?

Filter wadding are easy to wash by hand or in the washing machine at 30 °C and with a washing bag (without detergent or fabric softener). Then they are ready for use again. The filter wadding will not be as white as they were before their first use.

What do the different operating modes of my sand filter pump mean?

In our blog ‘How does an EXIT sand filter pump work?’ you can read all about the different sand filter pump modes.

Do I need to use a filter pump for my EXIT swimming pool?

Yes, we always advise the use of a filter pump for EXIT swimming pools.

Which filter pump is the best for me?

You can choose a cartridge filter pump or a sand filter pump for our swimming pools. In our blog ‘What is the difference between a cartridge filter pump and a sand filter pump?’ you can read all about the differences between the different EXIT filter pumps.

Can I buy a larger filter pump for my swimming pool?

The swimming pools from EXIT Toys always have a matching filter pump included. Would you still prefer a bigger filter pump, then you can of course always install one yourself. The stronger the filter pump, the cleaner your water will stay. Please do take into account that the filter pump has a 32-millimetre connector.

Pool dome
Does the EXIT pool dome also fit on other swimming pools?

In our blog: ‘Will an EXIT swimming pool dome fit on my pool?’ you can read all about what is possible for your swimming pool.

What do I need to bear in mind when assembling my EXIT pool dome?

In our assembly video, we provide useful tips and tricks for the assembly of an EXIT pool dome. 

My pool falls apart while setting up the dome, how is this possible?

Often this is due to improper mounting of the frame tubes. Check whether the long tubes are connected to the long sides of the pool and the short tubes to the short sides; there is only a small visible difference between the large and small tubes.

Are the tubes correctly attached? Then our advice is filling the swimming pool while you set up the dome. The pool frame is already stable with 10 cm of water.

Is there enough room under the EXIT swimming pool dome?

Under our pool canopies there is plenty of room to move around. You can still throw a ball and, in many cases, you can even stand under it! Always make sure that there is enough fresh air under the canopy when swimming. < br /> < br /> Because of its shape, the canopy is tallest in the middle. Below you will find the maximum heights of the canopies for all EXIT pools, when mounted on the pool. To get a good idea of the heights, you can click on a number of dimensions for a video.

244x76cm - 180 cm 220x150x65cm - 135 cm
300x76cm -  220 cm 300x200x65cm - 149 cm
360x76cm -  250 cm 400x200x100cm - 181 cm
360x122cm - 295 cm 540x250x100cm - 220 cm
427x122cm - 320 cm 400x200x122cm - 222 cm
450x122cm - 330 cm 540x250x122cm - 240 cm
488x122cm - 350 cm  
Can I swim in my pool if the EXIT dome is closed?

Make sure there is always enough fresh air under the EXIT pool dome when swimming. Do you have a 400 x 200 cm or 540 x 250 cm dome? Then you can easily remove the sides of the dome, or open the windows. The round shelters are best left ajar. The round dome is best left ajar, so only close the dome completely with the straps or rubber bands when you are not using the pool.

Can I get sunburnt under the EXIT swimming pool dome?

The EXIT swimming pool dome provides 60% protection against UV rays, so you will not get burnt very quickly when you swim. That makes swimming safer with an EXIT swimming pool dome; but you should nevertheless use sun protection cream!

What measures should I take with the dome during strong gusts of wind or a storm?

Make sure that the dome is always affixed using the included elastic bands (whether it’s open or closed). In principle, the dome can take some wind, but if there are strong wind gusts, the dome must be protected. We advise the following:

In quiet weather (up to wind force 2) you can keep the dome either open or closed and even partially unfolded. In wind force from 2 to 6, we advise you keep the dome completely open or completely closed. In case of wind force greater than 6, we advise to have the dome completely open and to anchor it. In case of doubt, unfold the dome so that the pool is hit by as little wind as possible.

How can I clean the dome?

The best way to clean it is to carefully get rid of the dirt with some cold or lukewarm water. Avoid using detergents, hard brushes and abrasive sponges.

I can't get the screws of my 220 x 150 cm or 300 x 200 cm EXIT swimming pool dome to fix.

Two sets of screws are included with this swimming pool dome, one set for EXIT pools and one universal set for other pools. So make sure you’ve used the right set of screws. Do things still not work with the right screws? Then please contact our customer service.

There is a gap between the EXIT dome and my swimming pool, is this correct?

Yes, this is normal. The smaller the pool, the more space there is between the cover and the pool.

Swimming pool canopy
What material are EXIT pool canopies made of?

The swimming pool canopies of EXIT Toys are made of Oxford fabric. This is a strong, lightweight material with a high-quality finish. The fabric is water-repellent and hardwearing.

Can I clean my EXIT pool canopy?

Yes, you can easily clean the EXIT Toys swimming pool canopies. The best way to do this is with a soft cloth and lukewarm water.

 

Is an EXIT pool canopy colourfast?

The material of an EXIT pool canopy is suitable for outdoor use. Discolouration from the sun will be minimal, but unavoidable.

Swimming pool accessories
Is an EXIT pool vacuum connected to my swimming pool or spa filter pump?

No, an EXIT pool vacuum has its own battery and is not connected to a pump. The pool vacuum has a coarse dirt tray and a filter where the dirt ends up.

How do I clean my EXIT pool vacuum?

After use, the filter section of the pool vacuum can be easily rinsed under the tap.

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