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Common questions about outdoor toys
Swimming pools
Placing the pool
What is the best kind of surface for my EXIT swimming pool?

You can place EXIT Toys swimming pools on a flat and stable surface like grass or a hardened type of ground. Make sure you clean the surface thoroughly and remove sharp objects before placing the swimming pool on it. In addition to that we also advise using a ground cover.

Can I place my EXIT pool on a sloping surface?

No, we recommend placing the pool on a straight surface. This will ensure the water level will be the same throughout the whole pool and that there won’t be any unnecessary pressure on one side. Are you in doubt as to whether the pool is in the right place? When filling the pool immediately check if the water tilts to one side, if so, we recommend finding another place for the pool.

(Dis)assembling the pool
The corners of my EXIT pool seem to be loose. Is this correct?

Yes, this is correct. In the rectangular pools the corner pieces have a smaller diameter than the tubes in which they are placed. This extra space is necessary because of the pressure the water puts on the liner. By slack in the frame, the water can properly distribute and prevent the liner from tearing.

The long sides of my EXIT pool curve inwards, is this normal?

Yes, a rectangular EXIT swimming pool always bends a few centimetres inwards. With larger pools of 100 or 122 cm in height the pool can bend inwards by about 30 to 40 cm during the filling. Don’t worry, this will correct itself as soon as the pool fills up. Is the pool still bending inwards after the filling? Then there is too little water in the pool and the frame and liner get too little counter pressure. Refill the pool.

Does your EXIT pool have a strong inward curve but less than 100 cm? Then check whether the long tubes are connected to the long sides of the pool and the short tubes to the short sides. Good to know: there is only a small visible difference between these tubes. Check the different lengths in the manual.

Can I leave my EXIT pool outside throughout the whole year?

No, our EXIT swimming pools are only suitable for the warmer seasons of the year, so not for autumn or winter. In our blog you can read all about how to make your pool winter proof.

How can I disassemble my EXIT swimming pool and store it away?

In the blog ‘How can I make my swimming pool winter proof?’ you can read all about disassembling and storing away your EXIT swimming pool.

Can the filter pump be used to empty the swimming pool?

If you have a sand filter pump, you can use it for emptying the pool. With the other EXIT filter pumps this is not possible.

Filling the pool
How many litres of water go into my EXIT pool?

We recommend filling an EXIT pool to a maximum of 90% with water. Below you can see how many litres of water our pools contain:

244x76cm - 2780 litres 220x150x65cm - 1800 litres
300x76cm -  4383 litres 300x200x65cm - 3700 litres
360x76cm -  6125 litres 400x200x100cm - 7020 litres
360x122cm - 10126 litres 540x250x100cm - 12600 litres
427x122cm - 14758 litres 400x200x122cm - 8870 litres
450x122cm - 15233 litres 540x250x122cm - 13465 litres
488x122cm - 19330 litres  
What do I need to consider when filling up my EXIT swimming pool?

When you fill up the pool it is important to fill it up at least to the level of the lowest hole of the filter pump connector and until it is covered with a generous layer of water. The upper hole (where the clean water flows back out into the pool) may stay above the water. Please note: the frame of the 100 – 122 cm high swimming pools can have the tendency to draw to the inside at the beginning. This will be resolved automatically once the pool is filled up to a sufficient level.

I don't want to or can't fill my pool to 90 per cent, is this okay?

Yes you can, as long as you make sure that the inlet and outlet valves are under water. In large rectangular pools the top rail (the upper frame tubes) will bend in that case.

Can I walk off when filling up the swimming pool?

As soon as you start filling up the pool with water, it would be wise to check it regularly to see if everything is still going as it should. That’s why we advise you not to leave the house and to avoid leaving the pool unattended for a longer period of time. Especially at the beginning it is important to see if the pool is being filled up evenly, that there are no more creases left at the bottom, that the frame and the legs remain sturdy in place.

Maintaining the pool
Do I need to put chlorine in my swimming pool water?

To keep the swimming pool water clean, therefore also the pool itself, we do advise to add chlorine to the water. Chlorine disinfects the water and keeps it free of bacteria and mould.

Be sure that you don't add the chlorine tablets directly into the water, but that you use a floating chlorine dispenser. The EXIT chlorine dispenser ensures that the chlorine disperses evenly throughout the pool water. Using the adjustable knob, you can determine how many chlorine tables you release in a given period.

Be careful not to add too much or too little chlorine to the water. Using the EXIT test strips, you can measure the chlorine content and the quality of the swimming pool water. Take measures if the value is too high or too low. If you have doubts about your pool water, then contact a swimming pool expert in your area.

Can I put salt in the swimming pool water instead of chlorine?

Yes, instead of chlorine, you can add salt to the pool water. All EXIT Toys swimming pools and covers can withstand both chlorine and salt. When you buy a salt-water system, make sure that the connections have a diameter of 32 mm.

How do I keep the swimming pool clean?

Keeping your swimming pool and its water clean depends on various factors.

All our EXIT swimming pools are delivered with a filter pump. A filter pump filters the dirt out of the water and that way keeps it clean. Furthermore, add a disinfectant agent, such as chlorine, to the pool water. Chlorine disinfects and keeps the water free of bacteria and mould.

To keep your swimming pool clean, it is also important to maintain the good quality of the pool water. You need to have a good balance between the chlorine content, the pH value and the total alkalinity of the water. With the EXIT test strips, you can test the quality of the water and take measures as soon as these values are too high or too low.

To protect your swimming pool against weather influences and outdoor dirt, we recommend using a swimming pool top cover. A swimming pool ground cover prevents damage and the formation of mould on the underside. View our selection of swimming pool covers.

If dirt nevertheless gets into the pool, you can remove it with the EXIT pool maintenance kit. Use the scoop net to collect the dirt from the water and use the vacuum head to give the swimming pool bottom an intensive cleaning round.

Why is it so important to give the pool water the necessary treatment?

Dirty pool water can have a negative effect on your health and can also damage the pump. By checking the water regularly and by giving it the proper treatment you will prolong the lifespan of the swimming pool so that you can enjoy it longer.

How can I keep the swimming pool water clean?

In the blog ‘How to keep my swimming pool clean?’ you can read all about the right treatment of the swimming pool. And do you want more information about testing the swimming pool water? The blog ‘testing swimming pool water’ describes how to go about that.

My swimming pool water is green. What can I do about this?

Algae are often the cause of green swimming pool water. You can take the following steps to get rid of them:

Step 1: Bring the pH-value and the chlorine value up to standard with pH-plus powder, pH-min powder and chlorine tablets. Let them circulate in the water for about 4 hours and check again using the EXIT test strips, which will allow you to easily see if the water has the right pH- and chlorine value.

Step 2: Add a flocculent to the swimming pool water. This ensures that small dirt particles clump together and then sink to the bottom of the pool.

Step 3: Turn off the filter pump for 12 hours.

Stap 4: Suck up the dirt particle lumps with the ‘waste’-stand on your filter pump or with the swimming pool vacuum cleaner.

Lots of fun and swimming!

How can I prevent the walls and the bottom of the EXIT swimming pool becoming slippery?

The walls and the bottom of the pool can become quite slippery due to the changing water quality. You can keep track of the water quality by regularly checking the PH-value and testing the chlorine (also read our blog about ‘testing swimming pool water’) and by placing a cover over the pool when it is not in use. Use a soft cloth to wipe the sides of the pool once a week for an extra clean swimming pool.

How can I make sure that the swimming pool water stays warm?

The ideal solution for a higher water temperature is a swimming pool dome. This heats up the pool in a natural way thanks to the heat of the sun and keeps it warm longer. You can also cover the swimming pool with a pool cover. And for even more luxury, we advise the EXIT heat pump.

Can I let animals swim in an EXIT swimming pool?

No, unfortunately our pools are not suitable for pets, like cats and dogs. Their sharp claws and teeth can damage the pool.

The liner of my EXIT pool is leaking, what can I do?

The EXIT swimming pools have been tested many times and are strong enough to take a beating. Yet it can happen that a hole appears in the liner. For this you can use the liner repair kit supplied. This is a repair kit that consists of transparent adhesive strips and a piece of liner. Convenient: the adhesive strips from this set can also be pasted under water, so you can go swimming right away!

How does fixing small holes in the liner work?

  1. Use the transparent adhesive strips and cut it into the desired size.
  2. If the pool is empty: make sure the area around the hole is dry and clean.
  3. Seal the hole with the adhesive strips. For extra strength you can put the hole on the inside and the outside.
  4. Press the adhesive strips well, so they remain firmly in place.

For a long-term solution you can use the liner with the supplied piece of liner. This is how you do this:

  1. Make sure the pool is empty and dry.
  2. Cut the piece of liner into the desired size.
  3. Glue the piece of liner with waterproof soft PCV glue. This can be done both on the inside and outside of the pool.
  4. Let the glue cure properly, see the packaging of the glue.


Does the liner leak at a seam? If so, then please contact our customer service.

Which glue can I use to repair my swimming pool?

To repair your swimming pool apply soft pvc-glue when the liner is completely dry. This is available at all hardware stores. Read the instructions thoroughly before using the glue. Please note hard pvc-glue is absolutely not suitable for repairing your swimming pool.

Are EXIT pools phthalate free?

Yes, all our PVC products are free of phthalates.

 

Pool filter pump
Do I need to use a filter pump for my EXIT swimming pool?

Yes, we always advise the use of a filter pump for EXIT swimming pools.

Which filter pump is the best for me?

You can choose a cartridge filter pump or a sand filter pump for our swimming pools. In our blog ‘What is the difference between a cartridge filter pump and a sand filter pump?’ you can read all about the differences between the different EXIT filter pumps.

Can I buy a larger filter pump for my swimming pool?

The swimming pools from EXIT Toys always have a matching filter pump included. Would you still prefer a bigger filter pump, then you can of course always install one yourself. The stronger the filter pump, the cleaner your water will stay. Please do take into account that the filter pump has a 32-millimetre connector.

Can I buy a swimming pool without a filter pump?

No, we only sell the swimming pools in combination with a filter pump. This way you can be sure that you will always have a suitable filter pump for your swimming pool.

How long should I let my filter pump run?

A filter pump works best if it is left on 24 hours a day, so the water quality remains the same.

Should I turn off my pool filter pump at night?

No, a filter pump works best if it stays on 24/7. This keeps the water moving and prevents the growth of algae and bacteria in the water.

Can the filter pump stay on when we want to take a swim in the pool?

No, when swimming we advise you to turn off the filter pump temporarily. Turn the filter pump back on as soon as you have stopped swimming.

How do I connect my sand filter pump/cartridge filter pump and possibly heat pump to my swimming pool?

With the action plan and the instructional images in this blog, connecting your pool pump(s) will be a piece of cake!

I can't get the adapters to connect to the inlet and outlet of my pool, what can I do?

The adapter, also called "strainer", sometimes is a bit difficult to insert in the pool wall. This can certainly be the case when the pool liner is cold. Our tip is to turn and push the adapter.

How do I use my EXIT Toys swimming pool sand filter pump?

You can read information about this and about the various functions of the sand filter pump here.

I did not receive the sealing ring of my sand filter pump, is this correct?

The sealing ring of sand filter pumps (in the manual numbered as 395072) is supplied as standard. Contrary to what the manual mentions this ring is not in the box, but already fitted in the edge of the pump.

How does the "backwash" function of my sand filter pump work?

In our blog we explain how the backflow function works.

I’ve bought a skimmer with my pool, what should I pay attention to when installing it?

In our blog we show you how to connect a skimmer and what to watch out for.

My sand filter pump is leaking, what should I do?

If your sand filter pump is leaking, follow the steps below:

  1. Check whether the tab of the cover fits properly in the groove of the pump.
  2. Check whether the red ring lies correctly in the cover.
  3. Are you using the "backwash" function of the pump to clean the sand? Then check if the dial on top of the lid (back) is unscrewed during the backwashing.


Does this not help? Then please contact our customer service.

Do you also sell filter cartridges?

No, EXIT Toys sells filter wadding which are suitable for sand filter pumps and cartridge filter pumps. The EXIT filter wadding ensure crystal-clear swimming water, are washable (at 30°C with a washing bag) and last up to two years. You can read about all the advantages of filter wadding in the here.

Do filter wadding fit in my filter pump?

You can use filter wadding for all the EXIT Toys swimming pool filter pumps to clean the water. The filter wadding consists of small fibres which catch even the smallest dirt particles, such as sand and algae. The wadding is also washable and can last up to three years. The EXIT filter wadding for the cartridge filter pumps comes with a layer of foam to prevent the wadding from getting into the pump system.

How much filter wadding do I need in my filter pump?

The entire contents of the box go into a sand filter pump: approximately 30 pieces. For cartridge filter pumps, a larger quantity of filter wadding than you need in one go is supplied. Fill the cartridge filter pump to the brim and press the filter wadding lightly. This way 7-8 filter waddings fit in a 300gal/h pump, 8-16 filter waddings fit a 530gal/h pump and 28-32 filter waddings fit a 800gal/h and 1000gal/h pump. The spa pump of EXIT Toys fits 7 filter waddings.

How does the foam for filter wadding work?

When using filter wadding in a cartridge filter pump it’s important to use the supplied foam bottom. This closes off the bottom of the pump. This prevents the filter wadding from entering the pump too far and causing the pump to fail. Place the foam bottom in the filter pump before installing the filter wadding. You do not need a foam bottom for a sand filter pump, which already has a filter plate.

How many amps do you need to operate the filter pump?

A filter pump uses between 0.35 and 4.0 amps. The standard current for most household electrical installations is 15 amps.

Is it a problem if the filter pump gets wet by swimming pool water or rain?

No, the EXIT filter pump is protected against light water drizzle. However, when a storm is expected we do advise you to cover up the filter pump temporarily.

I can't get my pool filter wadding to wash out completely, is this okay?

Filter wadding are easy to wash by hand or in the washing machine (at 30 °C and with a washing bag). Then they are ready for use again. The filter wadding will not be as white as they were before their first use.

What do the different operating modes of my sand filter pump mean?

In our blog ‘How does an EXIT sand filter pump work?’ you can read all about the different sand filter pump modes.

Pool heat pump
Which heat pump is suitable for my EXIT pool?

The number of litres of water in your pool determines which heat pump you need. EXIT Toys has a heat pump for pools up to 10,000 litres of water, a heat pump for pools up to 16,000 litres of water and a heat pump for pools up to 22,000 litres of water. The water capacity of your EXIT pool can be found on the packaging and under the product on our website. The heat pumps from EXIT Toys are suitable for filter pumps of 530 gal / h.

My heat pump gives an error message, what can I do?

Malfunctions of the heat pump are often the result of an insufficient water flow. Check the filter of your filter pump (both for a cartridge filter pump and a sand filter pump) and clean or replace it if necessary. Especially when using extra accessories such as a salt system, it’s important to regularly check and replace the filter.

How much energy does an EXIT Toys heat pump consume?

With heat pumps from EXIT Toys and an outside temperature of 26 degrees, the COP (Coefficient of Performance) can be as high as 5. This means that when 1 kWh of electricity goes into the pump, 5 kWh of heat enters the pool. This means a heat gain of 4 kWh! How high the COP is, differs per pump. The higher the COP of the pump, the more favourable the consumption. How much energy your heat pump uses exactly depends on many factors, such as the ambient temperature, the amount of swimming water, the amount of sun and wind, whether the pool is in a wooded area and whether the pool is covered after use.

Help, my heat pump is freezing! What can I do?

At the back of an EXIT Toys heat pump there’s a heat exchanger, through which refrigerant flows. Is this frozen and does the pump display "Error107"? No worries! This is a sign that your pump is working hard. EXIT's tip: turn the back of the pump towards the sun. This way you give the pump a helping hand and your swimming water will be up to temperature in no time!

 

My heat pump loses water. Is this normal?

Yes, this is condensation water from the outside air. This doesn’t mean that the hose or the heat pump is leaking.

Condensation water is coming out of the swimming pool heat pump. How much water is normal?

It is normal for condensation to come out of the heat pump, this can be a puddle. The colder it is outside, the more condensation the heat pump loses. This is because the pump has to work harder; the coolant freezes, and condensation comes off of it as well. When you place the heat pump in a shed or garden house, there will be more condensation too.

Pool dome
Does the EXIT pool dome also fit on other swimming pools?

In our blog: ‘Will an EXIT swimming pool dome fit on my pool?’ you can read all about what is possible for your swimming pool.

My pool falls apart while setting up the dome, how is this possible?

Often this is due to improper mounting of the frame tubes. Check whether the long tubes are connected to the long sides of the pool and the short tubes to the short sides; there is only a small visible difference between the large and small tubes.

Are the tubes correctly attached? Then our advice is filling the swimming pool while you set up the dome. The pool frame is already stable with 10 cm of water.

Is there enough room under the EXIT swimming pool dome?

Under our pool canopies there is plenty of room to move around. You can still throw a ball and, in many cases, you can even stand under it! Always make sure that there is enough fresh air under the canopy when swimming. < br /> < br /> Because of its shape, the canopy is tallest in the middle. Below you will find the maximum heights of the canopies for all EXIT pools, when mounted on the pool. To get a good idea of the heights, you can click on a number of dimensions for a video.

244x76cm - 180 cm 220x150x65cm - 135 cm
300x76cm -  220 cm 300x200x65cm - 149 cm
360x76cm -  250 cm 400x200x100cm - 181 cm
360x122cm - 295 cm 540x250x100cm - 220 cm
427x122cm - 320 cm 400x200x122cm - 222 cm
450x122cm - 330 cm 540x250x122cm - 240 cm
488x122cm - 350 cm  
Can I swim in my pool if the EXIT dome is closed?

Make sure there is always enough fresh air under the EXIT pool dome when swimming. Do you have a 400 x 200 cm or 540 x 250 cm dome? Then you can easily remove the sides of the dome, or open the windows. The round shelters are best left ajar. The round dome is best left ajar, so only close the dome completely with the straps or rubber bands when you are not using the pool.

Can I get sunburnt under the EXIT swimming pool dome?

The EXIT swimming pool dome provides 60% protection against UV rays, so you will not get burnt very quickly when you swim. That makes swimming safer with an EXIT swimming pool dome; but you should nevertheless use sun protection cream!

How does the EXIT swimming pool dome heat up the water?

The EXIT swimming pool dome uses the sun to heat up the pool. When the sun is out it shines through the dome and heats up the air and the water. The dome then traps the heat. When you leave the dome closed for as long as possible, the water will stay nice and warm so that you can benefit from the sun’s power optimally.

What measures should I take with the dome during strong gusts of wind or a storm?

Make sure that the dome is always affixed using the included elastic bands (whether it’s open or closed). In principle, the dome can take some wind, but if there are strong wind gusts, the dome must be protected. We advise the following:

In quiet weather (up to wind force 2) you can keep the dome either open or closed and even partially unfolded. In wind force from 2 to 6, we advise you keep the dome completely open or completely closed. In case of wind force greater than 6, we advise to have the dome completely open and to anchor it. In case of doubt, unfold the dome so that the pool is hit by as little wind as possible.

How can I clean the dome?

The best way to clean it is to carefully get rid of the dirt with some cold or lukewarm water. Avoid using detergents, hard brushes and abrasive sponges.

I can't get the screws of my 220 x 150 cm or 300 x 200 cm EXIT swimming pool dome to fix.

Two sets of screws are included with this swimming pool dome, one set for EXIT pools and one universal set for other pools. So make sure you’ve used the right set of screws. Do things still not work with the right screws? Then please contact our customer service.

Swimming pool canopy
What material are EXIT pool canopies made of?

The swimming pool canopies of EXIT Toys are made of Oxford fabric. This is a strong, lightweight material with a high-quality finish. The fabric is water-repellent and hardwearing.

Can I clean my EXIT pool canopy?

Yes, you can easily clean the EXIT Toys swimming pool canopies. The best way to do this is with a soft cloth and lukewarm water.

 

Is an EXIT pool canopy colourfast?

The material of an EXIT pool canopy is suitable for outdoor use. Discolouration from the sun will be minimal, but unavoidable.

Swimming pool accessories
Is an EXIT pool vacuum connected to my swimming pool or spa filter pump?

No, an EXIT pool vacuum has its own battery and is not connected to a pump. The pool vacuum has a coarse dirt tray and a filter where the dirt ends up.

How do I clean my EXIT pool vacuum?

After use, the filter section of the pool vacuum can be easily rinsed under the tap.