I can see cracks in the Douglas wood. Is that normal or is the product damaged?
Cracking is a natural characteristic of Douglas wood and is normal, even over time. We minimise the chance of deep drying cracks by using a specific sawing method where the heart lies outside the centre. These cracks do not affect the strength of the wood and are not covered by the warranty.
I can see "lumpy" spots in the wood. Is that something to worry about or a sign of lower quality?
These are knots, areas where branches once grew on the tree, and they are a natural characteristic of softwoods such as Douglas. They are part of the charm of a natural product and do not have a negative effect on the quality or durability of the wood. The presence of knots is not a reason for a warranty claim.
There is resin in the wood and it sticks to my hands. Is this covered by the warranty?
Resin is a natural substance found in the Douglas wood of Linea playsets and it can sometimes come out. This is not a defect and is not covered by the warranty. You can carefully remove any leaking resin with a cloth, or let it harden and then scrape it off.
If the wood warps, does that affect the safety of the playset?
Warping or twisting is a natural characteristic of Douglas wood caused by changes in moisture. This does not affect the quality or safety of the construction. Our designs and solid anchoring make sure the playset stays stable, even if individual posts move slightly.
Some parts of my Linea playset are not turning a nice grey colour, but are becoming really dark grey or black. Is the wood rotting?
We understand that this can look alarming at first, but no need to worry. In 99% of cases, this is not wood rot. There are two main causes of this black colouring:
- Natural weathering: because of a combination of a lot of moisture, such as rain, and little sunlight, the silver-grey colour can shift to a dark grey or black shade.
- Surface mould, caused by the weather: Douglas wood is a natural product that changes over time. When the wood stays damp for a long time, microscopic mould spores from the air can settle on the surface. This does not affect the construction or the strength of the wood. It only causes a black visual discolouration on the outside.
Can I remove black marks from my Linea playset?
You can often remove the black deposit quite easily with a stiff brush and soapy water using natural soap or soda crystals. For stubborn marks or weather staining in the wood, you can use a wood cleaner based on oxalic acid. This solution bleaches away the black marks without damaging the wood.
How can I prevent black marks on my Linea playset?
The best way to prevent this is by treating the wood with a breathable outdoor stain or oil. This creates a protective layer over the wood, so moisture is less likely to get in, while the wood can still breathe. Good ventilation around the playset also helps, so do not place it too close to bushes or walls. This helps the wood dry faster after rain.
Is black discolouration of the wood covered by the warranty?
Because this is a natural reaction of untreated wood to environmental factors, such as moisture and the location of the playset, this visual discolouration is not covered by the warranty. This surface discolouration does not affect the strength of the playset. The warranty is aimed at structural safety and preventing wood rot from the inside.
Can I also reorder parts for Linea products?
You can order new parts for your Linea playset through our webshop. You can read how ordering parts works in our blog: "How do I order new parts for my EXIT outdoor toys?"
Please note: before ordering a part, it is a good idea to check the warranty periods for your Linea playset. Is your warranty still valid? Then go to the EXIT Service Portal and let us know which part you want to replace. We will get started for you.
