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Frequently asked questions
Swimming pools
What is the best kind of surface for my EXIT swimming pool?

You can place EXIT Toys swimming pools on a flat and stable surface like grass or a hardened type of ground. Make sure you clean the surface thoroughly and remove sharp objects before placing the swimming pool on it. In addition to that we also advise using a ground cover.

Can I place my EXIT swimming pool on a slope?

No, we advise you to place the swimming pool on a flat surface. This way the water level stays the same throughout the whole pool and it avoids unnecessary pressure to just one side. Do you have doubts about whether the pool is in the right position? When filling up the pool check to see if the water flows to one side, if that’s the case, then we advise you to find another spot.

How many litres of water does the swimming pool contain?

We advise you to fill the EXIT swimming pool up to maximum 90%. A 400x200cm swimming holds maximum 7,020 litres and a swimming pool of 540x250cm holds 12,600 litres of water.

What do I need to consider when filling up my EXIT swimming pool?

When you fill up the pool it is important to fill it up at least to the level of the lowest hole of the filter pump connector and until it is covered with a generous layer of water. The upper hole (where the clean water flows back out into the pool) may stay above the water. Please note: the frame of the 100 – 122 cm high swimming pools can have the tendency to draw to the inside at the beginning. This will be resolved automatically once the pool is filled up to a sufficient level.

Can I walk off when filling up the swimming pool?

As soon as you start filling up the pool with water, it would be wise to check it regularly to see if everything is still going as it should. That’s why we advise you not to leave the house and to avoid leaving the pool unattended for a longer period of time. Especially at the beginning it is important to see if the pool is being filled up evenly, that there are no more creases left at the bottom, that the frame and the legs remain sturdy in place.

The upper edge of my swimming pool frame seems loose. Is that okay?

Yes, that’s fine. The rectangular swimming pools have corner pieces with a smaller diameter than the tubes in which they have been placed. This extra space is necessary to make sure that the liner has sufficient room and won’t tear.

Do I need to put chlorine in my swimming pool water?

To keep the swimming pool water clean, therefore also the pool itself, we do advise to add chlorine to the water. Chlorine disinfects the water and keeps it free of bacteria and mould.

Be sure that you don't add the chlorine tablets directly into the water, but that you use a floating chlorine dispenser. The EXIT chlorine dispenser ensures that the chlorine disperses evenly throughout the pool water. Using the adjustable knob, you can determine how many chlorine tables you release in a given period.

Be careful not to add too much or too little chlorine to the water. Using the EXIT test strips, you can measure the chlorine content and the quality of the swimming pool water. Take measures if the value is too high or too low. If you have doubts about your pool water, then contact a swimming pool expert in your area.

Can I put salt in the swimming pool water instead of chlorine?

Yes, instead of chlorine, you can add salt to the pool water. All EXIT Toys swimming pools and covers can withstand both chlorine and salt. When you buy a salt-water system, make sure that the connections have a diameter of 32 mm.

How can I make sure that the swimming pool water stays warm?

The ideal solution for a higher water temperature is a swimming pool dome. This heats up the pool in a natural way thanks to the heat of the sun and keeps it warm longer. You can also cover the swimming pool with a pool cover. And for even more luxury, we advise the EXIT heat pump.

How do I keep the swimming pool clean?

Keeping your swimming pool and its water clean depends on various factors.

All our EXIT swimming pools are delivered with a filter pump. A filter pump filters the dirt out of the water and that way keeps it clean. Furthermore, add a disinfectant agent, such as chlorine, to the pool water. Chlorine disinfects and keeps the water free of bacteria and mould.

To keep your swimming pool clean, it is also important to maintain the good quality of the pool water. You need to have a good balance between the chlorine content, the pH value and the total alkalinity of the water. With the EXIT test strips, you can test the quality of the water and take measures as soon as these values are too high or too low.

To protect your swimming pool against weather influences and outdoor dirt, we recommend using a swimming pool top cover. A swimming pool ground cover prevents damage and the formation of mould on the underside. View our selection of swimming pool covers.

If dirt nevertheless gets into the pool, you can remove it with the EXIT pool maintenance kit. Use the scoop net to collect the dirt from the water and use the vacuum head to give the swimming pool bottom an intensive cleaning round.

Why is it so important to give the pool water the necessary treatment?

Dirty pool water can have a negative effect on your health and can also damage the pump. By checking the water regularly and by giving it the proper treatment you will prolong the lifespan of the swimming pool so that you can enjoy it longer.

How can I keep the swimming pool water clean?

In the blog ‘How to keep my swimming pool clean?’ you can read all about the right treatment of the swimming pool. And do you want more information about testing the swimming pool water? The blog ‘testing swimming pool water’ describes how to go about that.

How can I prevent the walls and the bottom of the EXIT swimming pool becoming slippery?

The walls and the bottom of the pool can become quite slippery due to the changing water quality. You can keep track of the water quality by regularly checking the PH-value and testing the chlorine (also read our blog about ‘testing swimming pool water’) and by placing a cover over the pool when it is not in use. Use a soft cloth to wipe the sides of the pool once a week for an extra clean swimming pool.

Do you sell swimming pool skimmers?

No, EXIT Toys doesn’t sell skimmers. Have you found one with a connector of 32 mm then it is possible to connect the skimmer to our swimming pools.

Can I let animals swim in an EXIT swimming pool?

No, unfortunately our pools are not suitable for pets, like cats and dogs. Their sharp claws and teeth can damage the pool.

Can I leave my EXIT swimming pool outside throughout the whole year?

No, our EXIT swimming pools are only suitable for the warmer seasons of the year, so not for autumn or winter. In our blog you can read all about how to make your pool winter proof.

How can I disassemble my EXIT swimming pool and store it away?

In the blog ‘How can I make my swimming pool winter proof?’ you can read all about disassembling and storing away your EXIT swimming pool.

Can the filter pump be used to empty the swimming pool?

If you have a sand filter pump, you can use it for emptying the pool. With the other EXIT filter pumps this is not possible.

There is a hole in my swimming pool. What can I do about it?

The EXIT swimming pools are tested multiple times and are strong enough to withstand a bump. Nevertheless, a hole may occur in the lining due to a sharp object on the ground. Together with the swimming pool, we also supply you with a liner repair kit. This is an adhesive set consisting of transparent adhesive strips and a piece of liner for larger repairs. The easiest method is to apply the liner when the pool is dry. Is the swimming pool completely full when you discover a hole? No problem! You can also use this adhesive set underwater.

How do I seal small holes in the liner?

1. Use the transparent adhesive strips and cut them to the desired size.
2. Dry and clean well the area around the hole.
3. Seal the hole with the adhesive strips. For additional strength, you can seal the hole from the inner and outer side.
4. Press the adhesive strips well so that they stay firmly glued.

Which glue can I use to repair my swimming pool?

To repair your swimming pool apply soft pvc-glue when the liner is completely dry. This is available at all hardware stores. Read the instructions thoroughly before using the glue. Please note hard pvc-glue is absolutely not suitable for repairing your swimming pool.

Do I need to use a filter pump for my EXIT swimming pool?

Yes, we always advise the use of a filter pump for EXIT swimming pools.

How long does my filter pump need to be on?

A filter pump is most efficient when it stays on 24 hours a day so that the water quality remains consistent.

Can the filter pump stay on when we want to take a swim in the pool?

No, when swimming we advise you to turn off the filter pump temporarily. Turn the filter pump back on as soon as you have stopped swimming.

Which filter pump is the best for me?

You can choose a cartridge filter pump or a sand filter pump for our swimming pools. In our blog ‘What is the difference between a cartridge filter pump and a sand filter pump?’ you can read all about the differences between the different EXIT filter pumps.

Can I buy a larger filter pump for my swimming pool?

The swimming pools from EXIT Toys always have a matching filter pump included. Would you still prefer a bigger filter pump, then you can of course always install one yourself. The stronger the filter pump, the cleaner your water will stay. Please do take into account that the filter pump has a 32-millimetre connector.

Can I buy a swimming pool without a filter pump?

No, we only sell the swimming pools in combination with a filter pump. This way you can be sure that you will always have a suitable filter pump for your swimming pool.

How many amps do you need to operate the filter pump?

A filter pump uses between 0.35 and 4.0 amps. The standard current for most household electrical installations is 15 amps.

Is it a problem if the filter pump gets wet by swimming pool water or rain?

No, the EXIT filter pump is protected against light water drizzle. However, when a storm is expected we do advise you to cover up the filter pump temporarily.

Do filter wadding fit in my filter pump?

You can use filter wadding for all the EXIT Toys swimming pool filter pumps to clean the water. The filter wadding consists of small fibres which catch even the smallest dirt particles, such as sand and algae. The wadding is also washable and can last up to three years. The EXIT filter wadding for the cartridge filter pumps comes with a layer of foam to prevent the wadding from getting into the pump system.

What do the different operating modes of my sand filter pump mean?

In our blog ‘How does an EXIT sand filter pump work?’ you can read all about the different sand filter pump modes.

My heat pump loses water. Is this normal?

Yes, this is condensation water from the outside air. This doesn’t mean that the hose or the heat pump is leaking.

Does the EXIT swimming pool dome also fit on other swimming pools?

In our blog: ‘Will an EXIT swimming pool dome fit on my pool?’ you can read all about what is possible for your swimming pool.

Is there enough room under the EXIT swimming pool dome?

There is plenty of room to move about under the dome. Due to its shape, the dome’s highest point is in the middle. In the EXIT 400x200cm swimming pool, this is 181 cm high. In swimming pools of 540x250cm, the dome is 220 cm high in the middle. So you can enjoy throwing a ball and you can even stand upright under it in many instances!

If you want to swim while the dome is closed, then we advise you to remove the sides of the dome in order to get enough fresh air. Furthermore, you can always roll up the windows. You roll them up and fasten them with Velcro - very fast and simple!

See the video of the EXIT swimming pool with dome in order to get an idea of the height of the dome.

Can I swim in the swimming pool when the dome is closed?

Make sure there is always plenty of fresh air under the dome when using the pool. Do you have a rectangular dome? Then you can easily take off the sides of the dome or open the windows. It is best to leave the round domes slightly open. Only close off the dome completely with the elastics or bands when the pool is not in use.

Can I get sunburnt under the EXIT swimming pool dome?

The EXIT swimming pool dome provides 60% protection against UV rays, so you will not get burnt very quickly when you swim. That makes swimming safer with an EXIT swimming pool dome; but you should nevertheless use sun protection cream!

How does the EXIT swimming pool dome heat up the water?

The EXIT swimming pool dome uses the sun to heat up the pool. When the sun is out it shines through the dome and heats up the air and the water. The dome then traps the heat. When you leave the dome closed for as long as possible, the water will stay nice and warm so that you can benefit from the sun’s power optimally.

What measures should I take with the dome during strong gusts of wind or a storm?

Make sure that the dome is always affixed using the included elastic bands (whether it’s open or closed). In principle, the dome can take some wind, but if there are strong wind gusts, the dome must be protected. We advise the following:

In quiet weather (up to wind force 2) you can keep the dome either open or closed and even partially unfolded. In wind force from 2 to 6, we advise you keep the dome completely open or completely closed. In case of wind force greater than 6, we advise to have the dome completely open and to anchor it. In case of doubt, unfold the dome so that the pool is hit by as little wind as possible.

How can I clean the dome?

The best way to clean it is to carefully get rid of the dirt with some cold or lukewarm water. Avoid using detergents, hard brushes and abrasive sponges.